Refund Policy

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Coverage & Scope

• This refund policy covers the treatment of refunds by TechWingsUSA and/or a website owned and operated by TechWingsUSA.
• This refund policy does not apply to the practices of companies that TechWingsUSA does not own or control, or of persons that TechWingsUSA does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which TechWingsUSA' website link.

Filing a complaint

• TechWingsUSA believes that every project starts with a finished project in mind. Therefore, all possible attempts of amicably working out a mutually acceptable solution should be a priority in case of an unsatisfactory service. Refund is a last resort that may be taken when things are absolutely not working out. Ultimately, our goal is to a reach a mutually satisfactory solution. If you are unsatisfied for any reason that has caused you to think about filing a refund claim, please a few minutes to write to us at info@techwingsusa.com to initiate a dialog before requesting a refund.
• Refund claims should only be filed if we are unable to come to a mutually satisfactory solution

Eligibility for refund

• TechWingsUSA takes every project very seriously and ensures that the same is handled in a professional manner and the client gets the result as per the terms and conditions of the proposal. However, if the client is not happy with the outcome and has gone through the dispute resolution process, we do consider refund requests as per the following schedule which clearly lists the services and our refund policy related to each service.

Software / Web

Web / Graphic design

Delivery Time

• Full refund if project has not initiated or if the initial design style is not approved.
• If we fail to deliver as per our delivery policy after the initial design style is approved, then we will issue a partial refund as per the proportion of the work completed.
• If we have completed the project and uploaded it on the server, no refunds will be issued.

Logo design / Vehicle wrap

• Full refund if project has not initiated or if the initial design style is not approved.
• If we fail to deliver as per our delivery policy after the initial design style is approved, then we will issue a partial refund as per the proportion of the work completed.
• If we have completed the project and uploaded it on the server, no refunds will be issued.

Software / Web Development

• Full refund if the project has not started.
• Every web programming project has its own agreement. In case there is no agreement and explicit mention of refund policy, the following delivery policy will be applicable.
• Partial refund will be issued as per the discretion of the service provider if the project has not been completed as per the delivery policy and agreed upon contract. This will be calculated as per the proportion of the project completed by TechWingsUSA and the proportion that is left to be completed as per the pre-defined scope of the project.

Applicability of the Delivery Policy

Please note that TechWingsUSA' delivery commitment is subject to:

• Timely payments: A project is not considered to be void if the agreed upon / listed payments are not clear.
• Timely communication from the client: TechWingsUSA is not bound to respect the Refund Policy, if required information for successful completion of the project is not communicated to us in a timely manner. Any delay or failure of the project arising out of such situations cannot be attributed to TechWingsUSA.
• Completeness of information provided by the client: If the information provided to TechWingsUSA is incomplete and/or complete information/scope of the project is not provided at the beginning of the project, TechWingsUSA is not bound to maintain its delivery and /or refund commitments.
• TechWingsUSA will not make any compensation for the delay of delivery under any circumstances, unless there is a special agreement signed with a penalty clause for delay in delivery.

Processing of Refunds

• Refunds will be processed and mailed within 5 business days of the cancellation date and will be made using the same method of payment as the original (refund by check or refund to credit card).

Changes

• TechWingsUSA may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of TechWingsUSA website after any such amendments signifies your acceptance thereof.

Contacting us regarding our refund policy

• If you have questions or suggestions about this refund policies please e-mail us at info@techwingsusa.com